LEGAL NOTICE

1. I HAVE A QUESTION ABOUT A PRODUCT

• I want to be sure to choose the right size? 6 or 12 months? 8 years old or 14 years old? To allow you to always choose exactly the right size for you, we have slipped a size guide on each of our product pages on www.moussaillon.fr . To access it, you can click on the Size Guide link on the product sheets or at the bottom of the home page.

• Ouch, the size I chose is too small/large, what can I do? In the My Account section, click on My Orders and select the product(s) you wish to exchange. Then click on Exchange and follow the instructions to exchange your item and choose the size that will suit you perfectly.

• How should I wash the new garment I fell in love with?

All our advice for washing your garment gently is waiting for you on the product page of your article on www.moussaillon.fr.

• What are the secrets to making my Moussaillon garment really last a long time? We give you all our good maintenance advice on the product sheet of your article on www.moussaillon.fr.

• Oh ! I received a defective product or I notice a problem after use, what should I do? Head to customer service! Our teams are at your disposal to identify what is wrong. If it is a manufacturing error, we immediately offer you a new, brand new item. And if your item is no longer in stock in your store, you can choose a similar product up to your purchase price.

2. I HAVE A QUESTION ABOUT THE ORDER

• How do I place my order online?

Nothing could be simpler, follow the guide in a few clicks! To place an order on www.moussaillon.fr, you must:

1. Make your choice:

- Click on the product(s) of your choice- Select the desired size- Click on “Add to basket”Once the product has been added to your basket, you can either:- Continue shopping on the site by clicking on “Continue shopping” ". With each new item chosen, you will then have to follow the same path (select your size and add to basket). - Complete your order by clicking on the "Place my order" button.

2. Validate your order:

- Log in:

• It's the first time ? If you are a new customer on www.moussaillon.fr, you can create your customer account just after clicking on the "Validate basket" button.

• Already have an account ? You will identify yourself just after clicking on the "Place my order" button with your super secret access code: your email address and your password.

- Click on "Validate basket" - Choose your delivery method - Choose your payment method - Confirm your order by clicking on the "Confirm and proceed to payment" button. The trick is played: more than 5 days to wait before opening your package!

• I would like to modify or delete an item from my order, how do I do this? Ouch, we are sorry but once validated, your order can no longer be modified. You can therefore no longer delete / add an item or change the size and/or color of one or more items. You will be able to request an exchange or return the items for a refund via the www.moussaillon.fr website once the order has been delivered.

• How do I cancel my entire order? Once validated and paid, you have up to 1 hour to cancel your order. The "I cancel my order" button is available as long as it is still possible to retract. After this 1 hour period, it will no longer be possible to do so via the website.

• I made a mistake in my delivery address, how can I change it so that it is delivered to the correct address? For orders with home delivery, you can modify your order within one hour of your payment. To do this, nothing could be simpler: go to your internet account www.moussaillon.fr in the My Orders and Returns section. Also, don't forget to modify this address on your internet account so that your next orders arrive in your mailbox to you and only to you.

• Where can I follow the progress of my order? Still in our hands or in those of the postman? To follow the adventures of your parcel in real time, go to www.moussaillon.fr in the “My account” area.

• How can I consult my invoice? Nothing's easier ! Your invoice can be consulted and downloaded day and night on your internet account, in the “My orders” section.

• I have not received my order, what should I do? 1, 2, 3, 4, 5 working days have passed and you still haven't received your package? You can check the tracking of your package via your internet account on www.moussaillon.fr .

If an anomaly has been identified in the follow-up, you can then either contact the Post Office if your package is still there, or our customer service if the package has already returned to our warehouse. In general, the Post Office keeps a package for 2 weeks before sending it back to us. • I received my damaged order, what can I do? So that we can find a solution as quickly as possible, you must make reservations with the post office and notify our customer service department on +33 (0)9 75 31 35 49. 3. I HAVE A QUESTION ABOUT THE DELIVERY • When will I receive my order? What are your delivery times? Once your order has been validated and paid for, we will deliver your package within a maximum of 5 working days (excluding weekends and public holidays) regardless of the delivery method chosen. • Where can I have my package delivered? We deliver your parcel directly to your home within 5 working days via colissimo from the payment of your order, in Metropolitan France (excluding DOM TOM), including Monaco and as far as Corsica. • What are the delivery rates? - At home or at a pick-up point: €4.90 in mainland France only (excluding overseas territories), Corsica and Monaco. • Oh ! I am missing an item, my delivery is not compliant: what should I do? Your items do not match the delivery note or your order? Are you missing items that are listed on your delivery note? Our customer service is at your disposal on +33 (0)9 75 31 35 49 to find a quick solution. 4. I HAVE A QUESTION ABOUT PAYMENT • With which payment methods can I shop on Moussaillon.fr? - Your orders placed on www.moussaillon.fr can be paid for by credit card. You have the choice between: If you pay for your purchases by Visa or Mastercard, the issuing bank of your credit card will ask you for identification. - You can also pay for your purchases by if you have a PayPal account. • Paying online, is it secure? - You can pay with your eyes closed! We have set up a system that guarantees you 100% secure online payment: security by S.S.L (Secure Socket Layer) encryption protects all data related to means of payment. Your bank details therefore never pass through Moussaillon's computer system.

5. I HAVE A QUESTION ABOUT EXCHANGES AND RETURNS • How do I return my item or order for a refund?

1. I connect to my internet customer account on www.moussaillon.fr.

2. In the "My Account" section, I click on "Returns" and declare my return, selecting the order and the item(s) I wish to return.

3. I put my unworn, unwashed, unpersonalized products in their original packaging and with their label. I add the delivery note or the invoice (available on my customer account). Otherwise, more simply, I can also write the order number inside the package.

4. I address my package to:

Moussaillon – Internet return

ZA Convenant Vraz,

22220 Minihy-Treguier

5. I entrust the parcel to the carrier of my choice and I postage it (at the current rate). ? I carefully keep my tracking number.

6. And it's done! Easy right? You will receive a confirmation, after receipt of your return, by email and will be refunded within 30 days.

• How long do I have to return a product?

45 days all round! You can return the product(s) with which you are not satisfied, within 45 days of receipt of your order. You will be reimbursed within 45 days of sending your package.

• Are there any costs for returns?

Yes, the return costs are your responsibility.

• How soon will I be reimbursed?

45 days all round! You will receive your refund within a maximum of 45 days following the reshipment of your package. We will reimburse you by the same means of payment as the one used for your purchase.

Trades :

• How can I exchange a garment that does not suit me?

Not the right size? No problem! You can of course exchange the unworn, unwashed, unpersonalized item(s) free of charge in their original packaging by following the instructions on the Moussaillon website.

1. I connect to my internet customer account on www.moussaillon.fr.

2. In the "My Account" section, I click on "Exchanges" and declare my exchange, selecting the order and the item(s) I wish to exchange.

4. I address my package to:

Moussaillon – Internet exchange

ZA Convenant Vraz,

22220 Minihy-Treguier

5. I entrust the parcel to the carrier of my choice and I postage it (at the current rate). I carefully keep my tracking number.

6. And it's done! Easy right? You will receive a confirmation, after receipt of your return, by email and will be refunded within 30 days.

• For how long can I exchange an item of clothing? You can exchange your clothes for free within 45 days of receiving your order.

6. I HAVE A QUESTION ABOUT MY ACCOUNT

• I forgot my password, how do I log into my account? We thought of everything! And a few clicks are enough to make a new start. Start by clicking on “My account” at the top of the site then “Forgot your password”. You can then enter your email address on a new page. A few minutes later, you will receive an email with a link to reset your password.

• How can I delete my account? Nothing could be simpler, just contact our customer service using the contact form on the website www.moussaillon.fr. Your account will then be deleted as soon as possible.

1. WARRANTIES AND LIABILITY

BRETAGNE DIFFUSION has taken all the usual precautions to ensure both reliable information and secure access to its website www.moussaillon.fr.

However, BRETAGNE DIFFUSION cannot, under any circumstances, guarantee the total absence of material error, technical or other deficiency. Similarly, no guarantee can be provided as to the compatibility of the site with your particular needs and uses. BRETAGNE DIFFUSION cannot be held liable for any damage whatsoever related to the use of its site, and disclaims all liability for the information contained in other sites which may be linked to its own by a hypertext link or any other means.

2. INTELLECTUAL PROPERTY RIGHTS

The trademarks, logos, drawings, models and, more generally, all the distinctive signs present on the site www.moussaillon.fr are the exclusive property of BRETAGNE DIFFUSION. Consequently, BRETAGNE DIFFUSION will take legal action, in particular for infringement, against all those who, directly or indirectly, infringe its rights. BRETAGNE DIFFUSION also informs you that the site is a protected work, as such BRETAGNE DIFFUSION holds the existing copyrights on each of the pages constituting the site, on its tree structure as well as on each of the elements appearing there (photographs, texts, etc.). As such, we remind you that any use or reproduction of any element of the site is strictly prohibited.

3. LEGAL INFORMATION

Site publisher: BRETAGNE DIFFUSION SARL Head office address: ZA Convenant Vraz, 22220 Minihy-Tréguier Telephone number: +33 (0)9 75 31 35 49 (Monday to Friday from 10 a.m. to 5 p.m.) RCS number: 498 063 981 Share capital: € 251000 VAT number: FR 75498063981 Site publication manager: Denis Gihan - Manager of Bretagne Diffusion. Site host: Head office of the host:

4. ONLINE REVIEWS

Your opinions are valuable to us since they are intended to help us improve our products and services every day, both in store and online. We identify two types of online reviews: - Solicited reviews;

- Spontaneous opinions.

4.1. OPINIONS SOUGHT BRETAGNE DIFFUSION uses specialized third parties to outsource this service. BRETAGNE DIFFUSION informs you that through these services, data flows take place between us and our service providers. We assure you that our various service providers comply with the requirements of the GDPR and that no other use than the management of reviews will be made of your data. Moderations of your opinions are carried out according to a double policy:

- The service providers' moderation policy;

- Our own moderation policy. In the event that a notice is not published, you will be informed by e-mail.

There are two types of opinions requested:

- The shopping experience

- The product experience.

4.1.1. SHOPPING EXPERIENCE Our partner will be able to send you a satisfaction form asking you to share your opinion on your shopping experience on the BRETAGNE DIFFUSION website. BRETAGNE DIFFUSION informs you that it will only have access to these opinions after communication of the satisfaction forms by its partner. Once the moderation has been carried out, BRETAGNE DIFFUSION will publish the opinions at the bottom of the page of its website.

4.1.2. PRODUCT EXPERIENCE

Our partner may send you an e-mail requesting an opinion concerning one of the random products from your last order, according to an algorithm for which it is solely responsible.

Once the form has been completed by you, it will be received by our partner who will moderate it.

In the event of moderation of the opinion relating to the product experience, you will receive an e-mail to explain the reasons for this moderation.

Moderation covers the following:

- Content that you know to be false, inaccurate or misleading;

- Contrary to the legislation in force;

- Containing denigrating, deliberately false, hateful, discriminatory, racist, defamatory, abusive, threatening or violent remarks as well as obscene or pornographic remarks;

- Not being related to the product in question commented on;

- Inciting the commission of crimes and misdemeanors;

- Impersonating a name, email or corporate name;

- Partially or totally repeating content protected by intellectual property rights and for which the author of the review does not have the rights;

- Contrary to morality or public order;

- Including personal information;

- For commercial or advertising purposes;

- If the language of the content does not correspond to the expected language.

In the event that the review is retained, it will then be published on the page of the product concerned.

4.2. SPONTANEOUS REVIEWS

BRETAGNE DIFFUSION allows you to give your opinion, advice and recommendations on any of the products that you have purchased, tested, and liked on our website in order to assign them a rating that can vary from 1 to 5 stars.

To do this, a downloadable form via our website is available to you.

Through your contribution, you are helping the entire BRETAGNE DIFFUSION community by allowing everyone to find the product that suits them best.

You will note that once a review has been published, it will no longer be possible to modify it.

BRETAGNE DIFFUSION reserves the right not to publish or to delete an opinion which would be contrary to the conditions of moderation. These conditions are identical to those for solicited opinions.

The author of the unpublished comment will be notified by e-mail as soon as possible.

You agree to write reviews only on products that you have actually tested and you agree that all content you post is accurate.

You guarantee BRETAGNE DIFFUSION against any action or claim by third parties due to non-compliance with these terms.

In the event of a conviction pronounced against BRETAGNE DIFFUSION concerning these opinions, you will be responsible for all the harmful consequences and the direct and indirect damages which would result from such a condemnation.

The opinions that you publish on the site www.moussaillon.fr belonging to BRETAGNE DIFFUSION will be the property of BRETAGNE DIFFUSION, which may use them freely.

You grant BRETAGNE DIFFUSION the right to reproduce and represent all or part of the opinions published, on any medium, for the whole world, free of charge and for the entire duration of copyright protection.

You acknowledge being responsible for the content you publish, BRETAGNE DIFFUSION cannot be held liable for the opinions written by its online Users.

BRETAGNE DIFFUSION informs you that any opinion published will be non-confidential.

5. CONTACT BRETAGNE DIFFUSION

BRETAGNE DIFFUSION would like to remind you that these different contact tools are made available to you to express a customer experience.

They cannot be intended to assert rights or guarantees and cannot be considered as complaint channels. To this end, you can approach the store concerned or you can contact consumer service via the contact forms made available to you on our website www.moussaillon.fr.

The exchanges are confidential and are handled by BRETAGNE DIFFUSION or its ambassadors who are responsible for answering you or sending your request to the competent contact person. Although we do everything to respond to your requests, we would not be required to respond, nor by a response time.

5.1. VIA THE “WRITE US” SECTION

BRETAGNE DIFFUSION provides its users with a consumer service able to answer all the information necessary for the use of the site.

BRETAGNE DIFFUSION makes its best efforts to provide a service accessible to all users in the best conditions. In the event that a user encounters difficulties in accessing and/or using one of the services offered by the site, he is offered the possibility at any time of contacting consumer services using the "contact us" button. and the online form accessible online on the BRETAGNE DIFFUSION website https://www.moussaillon.fr/contact/ or at contact@bretagnediffusion.com.

BRETAGNE DIFFUSION

Consumer Services

ZA Convenant Vraz,

22220 Minihy-Tréguier France

Or by phone, Monday to Friday from 9 a.m. to 5 p.m. at +33 (0)9 75 31 35 49 or by email at the following address: contact@bretagnediffusion.com

BRETAGNE DIFFUSION

Consumer Services

ZA Convenant Vraz,

22220 Minihy-Tréguier

France

Or by phone, Monday to Friday from 9 a.m. to 5 p.m. at +33 (0)9 75 31 35 49

or by email at the following address: contact@bretagnediffusion.com

All contact services are provided by BRETAGNE DIFFUSION.

The information provided is not legally binding, regardless of the means of contact used.

Site: www.moussaillon.fr

Published online on February 14, 2022